Shipping Policy

Q.  Do you ship worldwide?

A.  Yes.  We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide.  However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.

 

Q.  How do you ship packages?

A. Packages shipped from our US warehouse are shipped through USPS.  Packages shipped from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. 

 

Q.  Are custom fees included in my purchase?

A.  No.  We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and agree that any fees charged by your country are your responsibility. This includes custom fees.

 

Q.  How long does shipping take?

A.  Shipping time varies by delivery location.  However, we exaggerate our estimates as follows.

United States up to 15 Business days

Canada, Europe up to 15 Business days

Australia, New Zealand up to 20 Business days

Mexico, Central America, South America up to 20 Business days

 

Q.  Do you provide tracking information?

A.  Yes. When your order ships we will email you a shipping confirmation that contains your tracking information. If you haven’t received tracking info within 5 business days, please contact us.

 

Q. Why does my tracking say “no information available at the moment”?

A.  For some shipping companies, it takes up to 5 business days for the tracking information to update in their system. If you placed your order more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

Q.  Will my items be sent in one package?

A.  For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.